Terms and Conditions

Prices and Payment

All prices are in € sterling and include EU VAT at the appropriate rate. Delivery charges are not included in the prices quoted. The minimum order amount is 5 euros. We accept payment by most major credit and debit cards & other popular paying methods.

Delivery

We only deliver within the EU, Norway, Switzerland, Canada and the United States. We cannot guarantee delivery times but we aim to deliver within 5-14 working days. You may also collect your order from our spare part store in Forssa, Finland.

Delivery Costs

The delivery costs for the Finland,  EU and U.S. are as follows:
Postal Delivery Costs in Finland:
Order under 0,1kg 2,50 € ( a letter)
Order under 0,25kg 6,00 €
Order under 2kg 7,50 €
Order under 5kg 10,00 €
Order under 15kg 13,00 €
Order under 30kg 18,00 €
Order under 30kg 35,00 €

Home / door-to-door delivery in Finland (Netlux):
Order under 2kg 9,90€
Order under 5kg 10,90€
Order under 15kg 13,90€
Order under 30kg 14,90€

Delivery Costs in the EU:
Order under 2,0kg 16,90 €
Order under 3,0kg 18,90 €
Order under 5,0kg 26,90 €
Order under 10,0kg 49,00 €
Order under 20,0kg 65,00 €
Order under 30,0kg 85,00 €

Delivery Costs in the U.S.A.:
Order under 1,0kg 45,00 €
Order under 2,0kg 55,00 €
Order under 5,0kg 75,00 €
Order under 10,0kg 90,00 €
Order under 15,0kg 100,00 €
Order under 25,0kg 120,00 €
Order above 35,0kg 145,00 €

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

There is sometimes a delay in the availability of a product that is beyond our control; The product may be temporarily discontinued by our supplier or completely removed from our supplier's selection before it is possible to exclude it from sale on our website. Forssan Huoltopalvelu is not liable in cases where the delivery time of the order exceeds the delivery time estimate presented on the product's pages or the order has to be canceled due to a product that has been discontinued or expired. The value of the order to be canceled will be returned in full to the customer.

It is not visible on our website whether the product is in our own warehouse at the time of ordering or whether the product is delivered from our supplier's warehouse via our packaging plant. The delivery time estimate presented on the product page (announced on weekdays) is an indicative estimate from the time of ordering the product to its arrival, generally the delivery of the product takes place within the delivery time estimate.

Cancellation

You have the right to cancel your order within 14 days of delivery (starting the day after you receive the goods) and return them for free with a full product refund, unless you've ordered the item from outside of Finland. Returns from outside of Finland are not free and the customer must pay for the shipping. The original delivery costs will not be refunded. This will apply to your order unless you order goods made to your own specification, Electrical spare parts, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

The returned product must be unused and in a condition for sale. Electronic spare parts have no right of return if they have been tested in place on the device (some other defect may damage the parts). The product must be packed as well as it was on arrival. we will not refund anything for products that are broken upon return.

Customer Service

Any complaints regarding the goods or services supplied should be made to:
forssan@huoltopalvelu.com You can e-mail us with your complaint. Our normal office hours are 9am - 4.30pm Monday - Friday

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Responsibility

Forssan Huoltopalvelu Ltd does not take any responsibility for accidents occurring in the installation of products or damage caused by incorrectly installed products. The installation of any electronic spare part has to be installed by a professional person with electrical permits required by law professional.  If an electronic component is installed by a person without electrician degree or needed permits the customer is responsible for any possible accidents / damage.