Terms and Conditions

Prices and Payment

All prices are in € sterling and include EU VAT at the appropriate rate. Delivery charges are not included in the prices quoted. The minimum order amount is 5 euros. We accept payment by most major credit and debit cards & other popular paying methods.

Delivery

We only deliver within the EU, Norway, Switzerland, Canada and the United States. We cannot guarantee delivery times but we aim to deliver within 5-14 working days. You may also collect your order from our spare part store in Forssa, Finland.

Delivery Costs

The delivery costs for the Finland,  EU and U.S. are as follows:
Postal Delivery Costs in Finland:
Order under 0,1kg 2,50 € ( a letter)
Order under 0,25kg 6,00 €
Order under 2kg 7,50 €
Order under 5kg 10,00 €
Order under 15kg 13,00 €
Order under 30kg 18,00 €
Order under 30kg 35,00 €

Home / door-to-door delivery in Finland (Netlux):
Order under 2kg 9,90€
Order under 5kg 10,90€
Order under 15kg 13,90€
Order under 30kg 14,90€

 

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within 14 days of delivery (starting the day after you receive the goods) and return them for free with a full product refund, unless you've ordered the item from outside of Finland. Returns from outside of Finland are not free and the customer must pay for the shipping. The original delivery costs will not be refunded. This will apply to your order unless you order goods made to your own specification, Electrical spare parts, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Customer Service

Any complaints regarding the goods or services supplied should be made to:
forssan@huoltopalvelu.com You can e-mail us with your complaint. Our normal office hours are 9am - 4.30pm Monday - Friday

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Responsibility

Forssan Huoltopalvelu Ltd does not take any responsibility for accidents occurring in the installation of products or damage caused by incorrectly installed products. The installation of any electronic spare part has to be installed by a professional person with electrical permits required by law professional.  If an electronic component is installed by a person without electrician degree or needed permits the customer is responsible for any possible accidents / damage.